Refund Policy
Last Updated: February 12, 2026
Please read below to understand why and how you can evaluate the product before buying.
🔬 Multiple Ways to Evaluate Before Buying
You have NO EXCUSE for requesting a refund because we provide multiple ways to evaluate the software completely FREE:
Use MT4 Strategy Tester to backtest the EA on historical data. Test different settings, timeframes, and see years of simulated performance - all before spending a single dollar.
Run the EA on a demo account with virtual money. Zero risk, real market conditions. Test for days or weeks until you're confident.
Full access to all features for 7 days. Test on demo or even a small live account. No payment required to start.
Check our Myfxbook verified results. See real account performance, drawdown, and trading history before you decide.
⛔ THEREFORE, NO REFUNDS WILL BE ISSUED FOR:
- "The EA doesn't work as expected" - You had 7 days to test it
- "I'm losing money" - You could have tested on demo first
- "The backtest looked different" - We warned you backtests ≠ live results
- "It doesn't work with my broker" - You should have tested during trial
- "I changed my mind" - You had a full week to decide
- "I didn't have time to test" - That's not our responsibility
Why No Refunds?
We have a strict no-refund policy for the following reasons:
- Digital Product: Once the license key and software are delivered, they cannot be "returned" like a physical product.
- Free Trial Available: We provide a 7-day free trial specifically so you can evaluate the product before purchasing.
- Immediate Access: License keys provide instant access to the full software.
- Abuse Prevention: Prevents abuse of the refund system by those who would use the software and then request a refund.
- Trading Results Vary: Trading performance depends on many factors outside our control (market conditions, broker, settings, etc.).
Refund Eligibility
- ❌ Trading losses or poor performance
- ❌ Change of mind / buyer's remorse
- ❌ Did not read the documentation
- ❌ Incompatible broker (check requirements)
- ❌ User error or misconfiguration
- ❌ Expected different results
- ❌ Found a cheaper alternative
- ❌ No longer want to trade
- ✅ Duplicate charge (technical error)
- ✅ License not delivered within 24h
- ✅ Charged wrong amount
- ✅ Unauthorized transaction (fraud)
* Exceptions must be reported within 48 hours with proof
How to Request an Exception
If you believe you qualify for an exception (see above), please:
- Contact us within 48 hours of purchase
- Email us at support@viprasol.tech with subject: "Refund Exception Request"
- Include your order number and detailed explanation
- Provide proof of the exceptional circumstance
We will review your request and respond within 3 business days.
Chargebacks
⚠️ Warning About Chargebacks
Filing a chargeback with your bank or credit card company without first contacting us is considered a violation of our Terms of Service. Chargebacks will result in:
- Immediate termination of your license
- Permanent ban from future purchases
- Potential legal action for fraud
Please contact us first at @goldenviper_support to resolve any issues before initiating a chargeback.
Frequently Asked Questions
Q: Can I get a refund if the EA doesn't make money?
No. Trading results vary and are not guaranteed. We provide a free trial so you can evaluate performance before purchasing. Past performance is not indicative of future results.
Q: What if my broker doesn't work with the EA?
We recommend testing with the free trial first. Broker compatibility requirements are listed on our website. It is your responsibility to ensure compatibility before purchasing.
Q: Can I transfer my license to someone else?
No. Licenses are non-transferable and tied to your account. Attempting to sell or transfer your license violates our Terms of Service.
Q: What if I purchased the wrong plan?
Contact us within 24 hours of purchase. We may be able to help you upgrade to a higher plan (paying the difference) but downgrades are not available.
Q: Can I get a partial refund?
No. We do not offer partial refunds under any circumstances.
Q: How do I start the free trial?
Visit our website and click "Start Free Trial." Create an account, and you'll receive a trial license key instantly. No payment information required.
Our Commitment
While we maintain a strict no-refund policy, we are committed to:
- Quality: Continuously improving and updating the software
- Support: Providing helpful customer support via Telegram
- Transparency: Being upfront about what the software can and cannot do
- Fair Trial: Offering a generous 7-day free trial for evaluation
Contact Us
If you have questions about our refund policy, please contact us:
- Email: support@viprasol.tech
- Telegram: @goldenviper_support
Remember: Use the 7-day free trial to thoroughly test the software before making a purchase decision. By purchasing, you acknowledge that you have evaluated the product and agree to our no-refund policy.